Responsible Gaming

Introduction

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. Always treat any money you spend on gaming as the cost of your leisure time, and never chase losses. Winbox and meritsukses.com encourage you to play within your means and for fun only.

Age Verification

You must be of legal gambling age in your jurisdiction before engaging with any online casino platform. In Malaysia, the legal age for casino-style gambling is 21 years. Even where local laws allow a lower age, we require all players to be at least 18 years old. Age verification checks are performed during registration, and any account found to be used by a minor will be closed immediately.

Warning Signs of Problem Gambling

Gambling becomes harmful when it stops being a choice and starts affecting your daily life. If you recognise any of the following signs in yourself or someone close to you, consider taking a break and speaking to a support organisation:

• Chasing losses: betting more to try to win back money you have already lost.
• Hiding gambling: lying to family or friends about time spent or money lost.
• Spending more than planned: exceeding your self-imposed limits or borrowing money to gamble.
• Neglecting responsibilities: missing work, school, or family commitments because of gambling.
• Feeling restless or irritable when trying to cut down or stop.
• Using gambling as a way to escape stress, anxiety, or depression.
• Losing interest in hobbies or activities you once enjoyed.
• Repeatedly failing to stop or control gambling despite wanting to.

Self-Help Tools

Winbox provides several practical tools to help you stay in control of your gambling. You can access these from your account settings or by contacting customer support:

• Deposit limits: Set a maximum amount you can deposit per day, week, or month.
• Loss limits: Cap the amount you are willing to lose over a set period. Once reached, further play is blocked.
• Reality checks: Turn on reminders that show how long you have been playing and your net result during the session.
• Self-exclusion: Temporarily or permanently block your own access to the platform. This can be activated for a set number of days, months, or indefinitely.
• Session time limits: Set a maximum duration for each gaming session.

These tools are free to use and can be adjusted at any time. Adjusting a limit to be more restrictive takes effect immediately; relaxing a limit may involve a cooling-off period.

Support Organisations

If you or someone you know needs help, please reach out to a professional organisation. In Malaysia, you can contact:

• Befrienders Malaysia — emotional support 24/7. Phone: 03-7627 2929. Website: www.befrienders.org.my
• Malaysian Mental Health Association (MMHA) — counselling and mental health resources. Phone: 03-2780 6803. Website: mmha.org.my

For players outside Malaysia, here are relevant national organisations:

• United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
• Australia: Gambling Help Online — www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council — www.responsiblegambling.org
• United States: National Council on Problem Gambling — www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
• Other regions: Search for your country's national problem gambling helpline or contact a local mental health service.

Seek Help Early

Problem gambling is a recognised health condition, and treatment works. If you notice any warning signs, do not wait. Talk to someone you trust today, use the self-help tools available on your account, or contact one of the support organisations listed above. You are not alone, and help is available free of charge.